Introduction
Welcome to Bio Tech Heating Services. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our website, https://www.biotechheatingservices.co.uk/, and our heating and plumbing services.
As a Gas Safe and OFTEC-registered company based in Banbury, we understand that inviting us into your home to fix a boiler or install a heat pump requires trust. We take our responsibility to secure your data as seriously as we take our responsibility to ensure your heating system is safe. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
To provide accurate quotes and efficient heating services, we must collect specific information from you. We collect this information when you use our website, fill out our “Get a Quote” forms, or contact us via phone or email.
- Personal Information: When you enquire about a service—whether for an oil boiler repair, bathroom installation, or annual servicing—we may ask for your first name, last name, email address, and telephone number.
- Property & Boiler Details: To provide a precise fixed-price quote, we collect specific details about your home and heating system. This includes your full address, the type of boiler you currently have (e.g., Combi, System, Oil, LPG), the age of your boiler, and the number of radiators/bathrooms in your property.
- Photos and Files: If you use our upload feature to send us photos of your current boiler or airing cupboard, we store these images to assist our engineers in planning your installation.
- Technical Data: When you visit our website, we may automatically collect technical data, including your Internet Protocol (IP) address, browser type, and operating system. This helps us improve our website’s performance and security.
How We Use Your Information
We use the information we collect for various purposes, primarily to facilitate your heating project and ensure a high standard of service. Specifically, we use your data to:
- Provide Quotations: We use your address details, boiler specifications, and photos to calculate accurate, transparent cost estimates for your new installation or repair.
- Execute Services: We use your contact and location data to send our qualified engineers to your property to carry out the agreed work.
- Communication: We use your email and phone number to confirm bookings, send invoices, provide updates on our arrival time, and send annual service reminders to keep your boiler warranty valid.
- Improve Services: We analyse customer preferences to improve our service offerings across Oxfordshire, Warwickshire, and Northamptonshire.
- Legal Compliance: We may use your information to comply with applicable laws, such as registering your new boiler with Gas Safe or OFTEC and meeting tax obligations.
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Contractual Obligation: We need your personal data to comply with our contractual obligation to perform the heating or plumbing work you have requested.
- Legitimate Interest: We have a legitimate interest in marketing our services, sending service reminders, and ensuring our website is secure.
- Consent: For certain marketing communications or when you voluntarily upload photos for a quote, we rely on your consent.
Disclosure of Your Information
We do not sell your personal data to third parties. However, we may share your information with selected third parties in strictly necessary circumstances:
- Regulatory Bodies: We are required to share your address and boiler details with Gas Safe or OFTEC to register your installation and ensure you receive your Building Regulations Compliance Certificate.
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business, such as IT support, payment processors, and accounting software.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed unauthorised. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it. By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes. If you request a quote but do not book a service, we may retain your details for a limited period to follow up, after which they will be deleted.
Your Legal Rights
Under data protection laws, you have rights in relation to your personal data. You have the right to request access to your personal data, request correction of any mistakes, request erasure of your data, and object to processing where we rely on a legitimate interest. If you wish to exercise any of these rights, please contact us directly.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us. We are here to help ensure your experience with Bio Tech Heating Services is safe and secure.
- Company Name: Bio Tech Heating Services
- Registered Address: 75 Withycombe Drive, Banbury, Oxfordshire, OX16 0SL
- Email: info@biotechheatingservices.co.uk
- Phone: 01295 408100
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.